Cash On Delivery Available Upto Rs. 10,000

Welcome to ROMOCH Fashion Jewellery

Newsletter

Shipping & Returns

Shipping Policy

At ROMOCH, we take great care in delivering your products to you, and we partner only with reputed national couriers.

Our courier partners will be able to deliver the shipment to you between Monday and Saturday9am to 7pm. Working days exclude public holidays and Sundays. Delivery time is subject to factors beyond our control including unexpected travel delays from our courier partners and transporters due to weather conditions and strikes.

As soon as your package ships, we will email you your package tracking information.

FAQs on Shipping

Does Romoch.com deliver internationally?
Yes, Romoch.com does delivers products worldwide. We have facility to place international orders with an international credit card / debit card or through PayPal. If you wish to place an order and need any kind of assistance, you can mail us at [email protected] and we shall assist you with the same.

How much are the delivery charges?
Romoch.com.com provides free delivery on all items if your total order amount is more than Rs. 999/-. Otherwise Rs. 50/- is charged towards shipping charges.  COD Charges would be additional. These charges are applicable for parcels within India, International shipping charges have different rates and are displayed on Cart page before placing the order. 

What is the estimated delivery time?

Delivery time varies between 4 to 15 working days depending on the items in your order. Tracking information will be sent once items are shipped. For made to order items, processing time is 6 to 20 days and once the item is ready to dispatch it would take another 4-6 days to deliver.

How will the delivery be done?

We use reputed logistics company for the shipment of orders.,. In case the shipping address is not under the serviceable area by them, we shall arrange to send packages via Indian Post 

What about warranty and hidden costs (sales tax, octroi etc.)?

3% GST (goods and service tax) is applicable on all orders.

How do I track my shipment?

Shipment details will be sent via mail to the registered email address on our website. Please add "[email protected]" to your email safe list to avoid the mails go to Spam folder of your Inbox.  This shipping email will have the couriers’ tracking number and the link for tracking. 

What pincodes do you ship to?

We ship to all pin codes in India and worldwide. Romoch.com has Cash On Delivery option available in India on selected number of pin codes, to check the availability of COD service on your pin code, click on the link below.

Check your pincode- https://www.Romoch.com/pin-codes

Is there anything I need to take care of as a Customer?

Yes, we would request you to be alert about the estimated delivery date for your order and inform us if the order does not reach you. If you think that courier company has wrongly updated the order as delivered or has not delivered the order, please let us know within 2 days of your expected date of delivery. We will liaise with our courier company to provide you the proof of delivery. 

Cancellation / Refund / Return Policy

How do I cancel an order on Romoch.com?

Currently, we do not have an automated way to cancel an order. Should you wish to cancel your order, drop us an email at [email protected] with order details and reason for cancellation with 24 hours of placing the order. In case the payment was made already for the order, we will agree for you to order another item from our website or refund the amount. In case of refund, it will be processed within 5 working days.

What if the product delivered is not same as the ordered product or damaged?

We take great care during our packaging to ensure only the ordered items are delivered to our customers. If in case you receive a product different from what you ordered, drop us a mail on [email protected] within 48 hours of receiving the product and we will assist you with same.

If there are any major issues and the product has got seriously damaged in transit, we request you to drop us a mail on [email protected] with proof (picture of the damaged product along with the order details) within 48 hours of receiving the product. We shall look into the issue and address your concern accordingly.

For international orders, we will handle any issues on case to case basis.

Does Romoch.com allow exchange / return of products?

Yes, of course. If by any chance you are not satisfied with the product received, kindly drop us a mail on [email protected] with complete order details within 48 hours of receiving the order along with a reason for exchange / cancellation.

In this scenario, you may either opt for a refund / exchange. In case of a refund, a 5% admin charges will be deducted. Shipping and COD charges cannot be refunded.

Once the exchange / return request is accepted by our team, a return pickup will be arranged by us within 2 working days. Request you to kindly keep the product in the original packing and our delivery partner will arrange a pickup from your address. 

For international orders, we will handle any issues on case to case basis.

Note: We do not accept return / exchange of items on discount / Sale. 

How will refunds be processed?

Refunds will be processed within 5 working days post the item is received back by us. Kindly note returned items take between 7 to 30 days to reach back to our warehouse.

 How will exchange be processed?

Once an exchange request is accepted by our team, the first step is a return pickup which will be arranged by us. You may inform us the item you wish to buy in exchange of old order via mail on [email protected], value of exchange should equal to (value of previous order – shipping and COD charges). Once we receive the earlier order back to our warehouse, we shall ship across the new order.